Shipping Protection by Route

I ordered my mom the Rose Choco Potato bundle for Mother's Day. The potato was cute, but she was sent a Valentines box of chocolates. It's not what I ordered. It took too long to get and to have it come wrong was embarrassing.

Your website is hard to navigate.

So I paid very $55 dollars for this product between shipping and all. Then to have some other girls face put on the potato my daughter was like this is dumb…. I had gotten it for her birthday, I purchased the birthday bundle, then I emailed that very day she opened it and nobody has bothered to reach out. I want a refund. Besides the fact it took 10 days and an email to get this thing mailed out just for it to be 2 weeks past her birthday upon arrival and the wrong order!!! And not fixed.

I placed my order on 3/23 for cupcake toppers for my son's birthday. After reviewing my confirmation email I was worried that the image had not uploaded properly. I emailed customer service and they replied one day later that the order was fine and should be ready soon. Many ignored emails and days later my order had not arrived. I finally disputed the charge and received a refund from my credit card company. I just received the items in the mail last Thursday, 4/10/25 and they were mailed from a town about 20 minutes from my home! I will NEVER USE THIS COMPANY AGAIN!!

I paid for 2 day express shipping, and the item didn’t arrive until days later. I asked for a shipping refund, and they only gave the difference for express versus normal. They should’ve refunded entirely. They shouldn’t even offer 2 day shipping when it clearly cannot happen. It arrived days after the birthday and I was really disappointed.

Ordered love bear bundle but got something with pelicans Instead. Not what I ordered.