FREQUENTLY ASKED QUESTIONS
When Will My Order Arrive? - Orders are shipped within 24-48 hours after being placed or at the date that you specify us to ship the order (You have the ability to choose the date for us to ship it.This is not the delivery date. It is the day we will ship the order). We cannot guarantee a certain day at which the package is to arrive, so please order accordingly, to our shipping rates.
We have 2 shipping rates. USPS First Class (4 - 7 business days delivery) and USPS Priority Mail (1-3 days delivery). USPS ships packages Monday-Saturday. If ordering past 10 am PST on a Saturday, your package will be shipped the following Monday.
Can My Order Be Delivered On an Exact Date? - No. We cannot guarantee delivery on a certain day as shipping times vary depending on location. However, you can specify which day you would like us to ship the order. This can be any date in the future. This is not the delivery day, it is the day we will ship the order. You will still have to wait for the shipping times based on our available shipping options.
Where Do you Ship From? - We ship from Northern California.
Can I Change The Shipping Address? - Please email us immediately at firstname.lastname@example.org to change the shipping address. If we have already shipped your order and it is in transit then we will not be able to edit the address.
Will The Person That I Am Sending The Potato To, Know That I Was The One Who Sent It To Them? - That is up to you! The orders can be anonymous or not. We will never show your shipping address as the return address. It will only show our shipping address and the recipient's on the package. We will also never show your email. That is why it is very important to enter YOUR email and the RECIPIENT'S shipping address at checkout. If you want the person to know that it was from you, simply write your name in the message. For example "Love, Stacy."
Will The Potato Arrive In A Package? - Yes, it will. If there is no package, then it will arrive damaged to your recipient! We do not send potatoes in the mail with just stamps on them. All packages are protective so your potato won't arrive mashed!
What Type Of Package Will The Potato Arrive In? - It will come in either our bubbled envelope (normal orders) or in our Surprise Gift Box for an additional $4.99.
What Type Of Message Can I Send? - We allow all kinds of fun messages! We also allow profanity. However, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. In this instance, we will either cancel your order or ask you to change your message.
Can I Edit My Message/Image, Even If I've Already Placed My Order? - Yes! If you have not received the "order shipped" email from us that means we have not shipped your order yet. If this is the case, please email us as soon as you can and let us know of the change in the message or picture and we will edit it for you.
Can My Message Be Anonymous? - Yes, it can! If you would like the message to be anonymous, simply do not give any clues that the potato was from you. Meaning, do not write your name on the message! Please note that we do not send harassing, threatening, hateful messages. We read every message and will ask you to change it if we think it is not a friendly message. If someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.
Is My Return Address On The Package That Is Going To My Recipient? - No. We only show Potato Parcel's return address on the package and the actual shipping address of the package (Not your address!)
Do You Do Drawings? - We do not do drawings, however if you enter an emoji as part of your message, we will try our best to draw it out.
Potato Merch - If you purchase anything from our potato merch section, please allow up to 3 days for production as these products are printed as they are ordered. Also, if you purchase a potato and a merch product in the same order, then they will arrive in 2 separate packages and you will receive 2 different tracking numbers.
Can I Buy Outside Of The U.S.? - Yes! Please check out our International tab to see which countries we sell in with links to buy.
Where Is My Order Confirmation? - All customers get an automatic email sent to the email entered on the order that reflects the details of your order. If you did not get the email, please make sure that we are on your email's "safelist" and that the emails are not going into your SPAM folder.
How Can I Track My Order? - All orders include a USPS tracking number in the shipping confirmation email that you receive, once the order has shipped. Please click the link in the email or go to www.usps.com and enter your tracking number to see where your order currently is in the shipping route. You can also track your order on our website.
Whose Shipping Address and Email Do I Enter At Checkout? - At Potato Parcel, we love sending potato messages to other people. So please enter the RECIPIENT'S shipping address, so that the potato can go to them (Unless you are sending a potato to yourself!) Enter YOUR email on shipping information. If you enter the recipient's email in the shipping information, then they will get the order confirmation email and know that you are sending them the potato. You don't want to ruin the surprise!
Do you ship to American Army Bases (APO/FPO/DPO addresses)? - Yes, we do! Please make sure to enter the shipping address correctly so that it arrives.
Where Do I Enter My Potato Message? - On the product page, where it says "Enter your custom message here."Please remember to do this or we cannot process your order. For Potato Postcard and Potato Pal orders (requires an image upload), a message is optional. If you just want the image on the potato, that is all that is required.
How Many Words Can Fit On My Potato? - We have a 130 character limit on potatoes. Why? Because we cannot fit more than that on them.
How Do I Order A Potato Pal/Postcard? - Upload your image on the product page and add the item to your cart! Then finish completing the order. Remember to enter YOUR email and the RECIPIENT'S shipping address.
Can I Eat The Potato I Receive? - No. We do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. We are not liable for any sickness if you eat the potatoes!
*** Please note that we do not process orders if they include threatening messages or images that will scare or harass people. If someone emails us saying that they feel threatened by your message or image and demands to know who sent them a potato, we may reveal your identity. This is on a case by case basis.
If you have any other questions or concerns, please email us at: email@example.com.