I had an issue where I had two separate orders for potatoes. One had a message on it, and the other had an image on it. The issue I was trying to resolve was that I wanted to cancel the order with the potato that had a message on it, and the other order with the image on the potato I wanted to change the shipping address. I tried to reach out to the company via email several times (phone call is not an option), but no one ever got back to me to fix this. So the issues were left unresolved.
Overall, I was not happy with how this was handled, and I will not be using this company again. There needs to better communication and an option to where I can call someone and not have my emails ignored.
This seemed really cool. Unfortunately, it is a complete waste of money. We paid extra for a picture. They did not put the picture on the potato. The message on the potato said "Happy 16th birthda". They misspelled birthday. I reached out to customer service and did not get a response.
When ordering, the shipping address is filled in with your payment address. From there its is way too easy to ship this potato to yourself. The confirmation screen comes fast and flies past unlike most websites.
Ok, fine. I tried to cancel the order to after this happened and guess what? Can’t find the button to do so because it’s buried in a menu somewhere. Next step: Contact the business! Two emails later (and a useless auto-reply not manned by a human) and the item was shipped to me with no way to stop it.
The item was received in a package. Trust me when I say this: I’ve used similar sites that ship the potato without a container. That’s the part that makes it such a funny prank. Inside a package defeats the joke.
Waste of money. There are better places that do this harmless prank. Try any other but this one.
Missing 2 items out of 3, 2 bad reviews. Be like you used to be. Worthy of money being spent.
Shipped over a week late. When I tried to get in contact with their customer service to see what the holdup was I never got a response.
I died when my daughter opened this! Hilarious! Started off with a glitter card from somewhere else that someone stole out of the mail. So I thought if someone steals this they will have the best surprise of their life! And try getting that out of your hair/ apartment! So needless to say she has glitter everywhere!!! What a WONDERFUL thought gift! Would do it again in a heart beat but now she is scared to open my mail!
This arrived a week late and had a wrong card.
Ive been trying for weeks to get ahold of someone in customer service with zero response.
Exceptionally disappointed.
Tried to cancel multiple times. Email was never answered and item arrived 12 days late
I have ordered several potatoes over the years and am usually very pleased. This time it took far too long to be delivered and when I inquired about the delivery I was (apologized to) and given a new date and tracking number. At least the second time they only missed the date by a day.
I have sent several potato's in the past few years. This one seemed to take a little longer to ship then before. It also took several days to get from Texas to Colorado. Might be time to look into different shipping options. Once it arrived it was just as awesome as always.
While the product is fine - obviously hilarious - the customer service and communication has put me in a sour position against buying this ever again. The support team is unresponsive. The auto-generated email says they will respond within 24 hrs, and that simply did not happen. Moreover, the shipping date was not honored. And to be clear, I'm talking about the SHIPPING date, not the delivery date. I can understand that would not be in their control. I ordered the potato over 2 weeks before I requested for a shipping date to feel more confident about an appropriate arrival time for father's day. The other disappointment is that they would not honor a discount code that I expected to use as checkout, just missed the section to insert the code. I emailed within minutes of the order to rectify, but as mentioned, no communication so of course they didn't honor it.
SUCH a unique gift to give which I am all about! Inspired from having rec’d an anonymous potato parcel many years ago that simply read “from your spud” that was from my youngin’! ♥️
The recipient could barely tell me about her birthday potato parcel from me without laughing! I had it sent with a cute ol’ pic of she and I!
Mission accomplished! ♥️🤣
I placed the order for Father’s Day and was told the gift would arrive before that day. I started tracking the order which never arrived at the post office of origin and in my 4 attempts to contact the seller I never received a response. I finally contacted my credit card company to cancel the payment because as of 2 days after Father’s Day the package still hadn’t shipped.
About 4 days after Father’s Day I got a notice from the post office that the package shipped.
I am very disappointed in the lack of customer service.
I gave it as an anniversary gift. Was a huge hit! So fun and unusual. Will definitely be ordering another.
They only sent a couple small tootsie rolls and pop and a nerds box. This wasnt worth the money
I ordered this with the candy box for an extra $10 and the candy included was a couple small tootie rolls and pop and a small nerds box. Not worth it. Also communication from the company about my order was non existent until it was nearly delivered.
Used the arranged “set up a package to be sent on this day” service they have provided. The label was made but the damn package didn’t leave wherever they’re at until 6 days had passed. It then took 3 days of shipping, at which point it was thoroughly late and the joke gift was long past funny.
I received wrong card and contacted support but haven't gotten a response, it has been almost 2 weeks
This was my second order. I was happy with the first. This time I did not what was paid for. I’ve contacted them with the issue and got an automated response that it was received. Since then nothing has been done. I do keep getting emails to buy again and do this survey. It has been 11 days now.
This is my second purchase and it went to my dad who is 87 and it did not disappoint!
I’ll be coming back for more!
I wasn't sure to expect when I ordered this, but I can 100% say that I was not disappointed. My boyfriend and I have a love for potatoes, so for his 40th birthday, this was a no-brainer. I had him film his reaction as we are long-distance, and I must've watched the video 10 times by now. The picture on the potato was in color (wasn't expecting that), the words were on the back, and to see his look of amazement was worth every penny. Customer service was super helpful when I panicked that my order didn't go through properly, which I really appreciated. 13/10 would recommend if you have someone in your life with a great sense of humor and a love for potatoes.
From what I heard it worked out perfectly and they loved it! Clearly not the mess it left behind, but none the less it made alot of people smile. Thanks again!