Tried to cancel multiple times. Email was never answered and item arrived 12 days late
I have ordered several potatoes over the years and am usually very pleased. This time it took far too long to be delivered and when I inquired about the delivery I was (apologized to) and given a new date and tracking number. At least the second time they only missed the date by a day.
I have sent several potato's in the past few years. This one seemed to take a little longer to ship then before. It also took several days to get from Texas to Colorado. Might be time to look into different shipping options. Once it arrived it was just as awesome as always.
While the product is fine - obviously hilarious - the customer service and communication has put me in a sour position against buying this ever again. The support team is unresponsive. The auto-generated email says they will respond within 24 hrs, and that simply did not happen. Moreover, the shipping date was not honored. And to be clear, I'm talking about the SHIPPING date, not the delivery date. I can understand that would not be in their control. I ordered the potato over 2 weeks before I requested for a shipping date to feel more confident about an appropriate arrival time for father's day. The other disappointment is that they would not honor a discount code that I expected to use as checkout, just missed the section to insert the code. I emailed within minutes of the order to rectify, but as mentioned, no communication so of course they didn't honor it.
SUCH a unique gift to give which I am all about! Inspired from having rec’d an anonymous potato parcel many years ago that simply read “from your spud” that was from my youngin’! ♥️
The recipient could barely tell me about her birthday potato parcel from me without laughing! I had it sent with a cute ol’ pic of she and I!
Mission accomplished! ♥️🤣
I placed the order for Father’s Day and was told the gift would arrive before that day. I started tracking the order which never arrived at the post office of origin and in my 4 attempts to contact the seller I never received a response. I finally contacted my credit card company to cancel the payment because as of 2 days after Father’s Day the package still hadn’t shipped.
About 4 days after Father’s Day I got a notice from the post office that the package shipped.
I am very disappointed in the lack of customer service.
I gave it as an anniversary gift. Was a huge hit! So fun and unusual. Will definitely be ordering another.
They only sent a couple small tootsie rolls and pop and a nerds box. This wasnt worth the money
I ordered this with the candy box for an extra $10 and the candy included was a couple small tootie rolls and pop and a small nerds box. Not worth it. Also communication from the company about my order was non existent until it was nearly delivered.
Used the arranged “set up a package to be sent on this day” service they have provided. The label was made but the damn package didn’t leave wherever they’re at until 6 days had passed. It then took 3 days of shipping, at which point it was thoroughly late and the joke gift was long past funny.
I received wrong card and contacted support but haven't gotten a response, it has been almost 2 weeks
This was my second order. I was happy with the first. This time I did not what was paid for. I’ve contacted them with the issue and got an automated response that it was received. Since then nothing has been done. I do keep getting emails to buy again and do this survey. It has been 11 days now.
This is my second purchase and it went to my dad who is 87 and it did not disappoint!
I’ll be coming back for more!
I wasn't sure to expect when I ordered this, but I can 100% say that I was not disappointed. My boyfriend and I have a love for potatoes, so for his 40th birthday, this was a no-brainer. I had him film his reaction as we are long-distance, and I must've watched the video 10 times by now. The picture on the potato was in color (wasn't expecting that), the words were on the back, and to see his look of amazement was worth every penny. Customer service was super helpful when I panicked that my order didn't go through properly, which I really appreciated. 13/10 would recommend if you have someone in your life with a great sense of humor and a love for potatoes.
From what I heard it worked out perfectly and they loved it! Clearly not the mess it left behind, but none the less it made alot of people smile. Thanks again!
My friends absolutely loved it. They were so surprised when they opened it and saw a actual potato in it.
I asked for "Happy Birthday" it showed up "appy birthday" for $30 don't waste your $.
I've been a customer in the past with this company. I placed an order on 5/30 for a friend for their birthday that was in a week. I realized I put down the wrong date for it to ship and sent a email the following day seeing if there was any way to change the shipping date. With that date being a weekend I knew I probably wouldn't get a reply until that Mon (June 1) I never got a reply. I emailed them 2x for a follow up and they finally replied back close to a week and a half later. By the time customer service sent a reply it was out for delivery that day and missed the date for her birthday. In the past when I needed customer service they've replied back either that same day or a day later.
One of my potato pictures was cropped incorrectly and was basically just a sqaure picture on the potato which looked terribly cheap. Both were not smoothly pasted onto the potato; there were peeling edges. I guess I expected it to be a little better based on the photos showed in the original posting (which looks obviously digitally edited and not an actual product).
Also was confusing as to whether there was a candy bundle included or not because when I went to check out, it told me to add a candy bundle since mine did not come with one. Even though the description said it did. I ended up adding it and having two bundles of candies come even though confirmation email said no candy bundles were added. The candy was smaller than expected also.
Delivery took longer than expected.
Personally wouldn’t order again. I feel like I could do this better on my own with a printer and modge podge or a laser printer.
VERY DISAPPOINTED!
I ordered and promptly realized I forgot something. I wrote to them immediately and "Camille" said she'd take care of it. I ordered a card with wording( got a blank card), a potato with something written on it ( didn't get that) AND it came in a gold bag ..NOT a gold box as advertised!! I emailed twice now and have been ghosted. Poor customer service, poorly advertised...I want to send everything back and get a refund, but....total silence from the business.
For starters, this entire business model is hilarious. Sending my friend a potato with his picture on it is so random that it's just perfect. Unfortunately, I guess I myself am a potato as I did not realize that this was literally just going to be a potato with a STICKER of a picture. I guess I thought potato parcels infinite power and budget would let them somehow engrave the pic or print it onto the potato. So now I look like the fool for paying $30+ after shipping for a potato and a sticker. So I guess what I'm saying is read the fine print before purchasing any products here.
I wrote my message for the potato & placed my order. It was supposed to arrive no later than 5/23/2026. It arrived on 5/26/2026. It was in a plastic, soft sided mailing envelope. It was 'juicy' and damaged - broken into pieces. It was rotten on the inside. The 'message' was broken off the side of the potato. I've reached out to customer service - still no response. Keep your money - don't waste it on this product/company.
My bff sent me a potato with a photo of me as a random surprise years ago and it was the funniest best thing I’ve ever received. Now like 5-6 years later, I’m sending him a potato in my bridesman proposal box with a photo of us in high school. So cute and so full circle - best gift for the friends you laugh with!!