I would give these guys a 5. They did a great job with my first order, but guess I needed to be more specific with this past order.
I ordered the Pup Potato and gave them a picture of the dog and myself. I should have written in the special instructions to just do the image of the dog. They did the whole pic. It was suppose to be a surprise gift to let the dog owner guessing, but that got lost in translation. Thought they would immediately do that, but they didn't. That I take the blame for.
Don't get the toy. It's plastic and dangerous to any dog. Hopefully Potato Parcel reads this and finds a better alternative. The dog didn't get sick, but he did throw up a peace of plastic sometime throughout the night.
Overall, this is a great idea, and I will definitely purchase again knowing better now. This is a 5 star idea, but the potato plastic toy made me have to give it 4 stars. Sorry guys.